For any questions about our policies, please contact us and we'll get you the information you need! 

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A Quick Note On Our Wood Products

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Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood! Our wood-sculpting processes are accomplished by skilled craftsmen using various tools.

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Most furniture today is made from uniform materials like plastics, composites, or tiny shredded pieces of wood fibers. Even things that look like real wood, probably are not made of solid wood. Basically, we're used to seeing furniture made from giant machines and robots, not harvested from nature and sculpted by humans. 

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Products made from real wood are not uniform - nor do we want them to be! Each piece is unique with its own character.

 

Our furniture PROUDLY looks unique and not manufactured on a robotic assembly line. Join us in celebrating the inconsistencies and character marks! Real people deserve real furniture. 

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Our furniture is built and finished with the intention of being used indoors in a climate-controlled environment. Any outdoor use of our furniture is untested and may result in warping/weathering beyond our expectations for quality and longevity.

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Media Release Consent

 

By submitting photographs, videos, or other media ("Media") to Samara Table Co. LLC, or by participating in activities where Media is captured and you are identifiable, you acknowledge and agree to the following terms:

 

Grant of License: You hereby grant Samara Table Co. LLC an unlimited, perpetual, irrevocable, and royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and otherwise exploit the Media (including but not limited to photographs, videos, logos, graphics, and other visual representations) in whole or in part, in any form, media, or technology now known or later developed, including but not limited to digital and print media, on the internet, in promotional materials, marketing campaigns, and any other commercial or non-commercial avenues.

 

Use of Image and Likeness: You agree that Samara Table Co. LLC may use your image, likeness, voice, and other representations captured in the Media for promotional, advertising, or marketing purposes. You understand that this may involve various modes of media including, but not limited to, publications, advertisements, brochures, web content, and other digital and print formats.

 

Waiver of Rights: You waive any right to inspect or approve the finished product, including written copy, wherein your likeness or Media appears. Additionally, you waive any claims against Samara Table Co. LLC or any third parties who use the Media under license from Samara Table Co. LLC for any alleged or actual infringements of any rights of privacy, rights of publicity, moral rights, rights of attribution, or any other intellectual property rights.

 

Representation and Warranty: You represent and warrant that you own or otherwise control all necessary rights to your Media and all the elements thereof, and that dissemination of the Media shall not violate any law or infringe upon the rights of any third party.

 

Release of Claims: You release, discharge, and agree to hold harmless Samara Table Co. LLC, its agents, employees, officers, directors, legal representatives, assignees, and licensees from all claims, demands, and liabilities whatsoever in connection with the use of the Media as described herein.

 

Age of Consent: By submitting Media to Samara Table Co. LLC, you represent that you are at least 18 years of age or, if under 18, that you have obtained the requisite consent from a parent or legal guardian who agrees to be bound by this Media Release.

 

Modification of Terms: Samara Table Co. LLC reserves the right to modify the terms of this Media Release at any time without prior notice. Your continued submission of Media or participation in activities producing Media following such modifications will constitute your acceptance of these modified terms.

 

By submitting Media to Samara Table Co. LLC, you affirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any of these terms, please do not submit any Media or participate in activities where Media is captured and you are identifiable.

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Subscription Tier-Specific Terms:

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Samara Table Company LLC offers multiple types of subscription tiers: Fill Your Own Pipeline™ Plans (FYOP), Marketing & Client Assistant Plans, and Client Connection™ Gift System (CCGS) Plans. By subscribing to any of these plans, you agree to the following terms and conditions:

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General Terms

1. Subscription Activation and Billing: Subscriptions are sold online and activate immediately upon purchase. Once a billing cycle has started, it will remain active until the end of the cycle and cannot be cancelled.

2. No Returns: We do not accept returns or offer refunds for any subscription product, regardless of the subscriber’s activity or inactivity.

3. Early Cancellation: If a subscription entails an agreement for a period of time of active service, 

4. Gifts and Credits: A subscription grants access to our gift shop, allowing you to spend credits on various home use gifts. Gifts requested will generally be shipped the business day following the request, barring extreme circumstances such as natural disasters, federal holidays, or other acts of God.

5. Educational and Coaching Products: Subscriptions include access to educational and coaching resources for Real Estate agents. These resources are provided to facilitate the use of our gift systems and are not to be considered authoritative.

6. Personalization: We reserve the right to decide the exact placement and form of personalization on each item. No profanity, hate speech, overtly sexual messages, or any language deemed inappropriate at our sole discretion will be accepted. If a personalization request violates our policy, we will contact the subscriber for an alternative option or cancel the order.

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Early Cancellation Policy for Term Subscription Plans

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For subscription tiers under an agreed-upon term, such as a 12-month or 6-month service plan (collectively, "Term Subscription"), subscribers agree to fulfill the full duration of the selected term. Should a subscriber wish to cancel the Term Subscription prior to its expiration date, an early cancellation fee will apply.

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The early cancellation fee is calculated as 50% of the remaining unpaid term at full price, based on the original agreed-upon rate of the subscription tier. This fee is payable immediately upon cancellation and is non-refundable. This policy is intended to cover the cost of the committed resources and services provided under the subscription plan.

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Notwithstanding the above, Samara Table Co., at its sole discretion, may offer alternative cancellation terms in writing. Unless such alternative terms are explicitly agreed upon by Samara Table Co. in a written document, the standard early cancellation fee remains in effect.

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By enrolling in a Term Subscription, subscribers acknowledge and accept this Early Cancellation Policy.

 

Specific Terms for Fill Your Own Pipeline™ (FYOP) Plans

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Money-Back Guarantee for FYOP Plans

Only Fill Your Own Pipeline™ Plans come with a conditional money-back guarantee designed to support Real Estate agents in effectively generating leads. The refund is available under the following conditions:

1. Eligibility for Refund: The refund is available only for the first month of subscription, provided the subscriber has followed the recommended gifting practices and yet does not have a full pipeline of leads.

2. Conditions for Refund:

   • The entire balance of Monthly Gifting Credits must have been spent within the first billing cycle.

   • No more than 50% of the gifted items will have been shipped to the subscriber’s own home or office address.

   • Each recipient of the gifts must have been followed up with via phone call or text message. The subscriber must have explicitly asked each recipient for a referral using a direct open-ended question (Example: “Who do you know that I could help?”).

   • A full and complete record of names, dates, and communication methods used in the follow-up activities with leads and prospects must be submitted to Samara Table Company LLC for review and verification within 48 hours of submitting a written request for a refund.

3. Process for Claiming Refund:

   • The request for a refund must be submitted in writing within 10 calendar days of the end of the first billing cycle.

   • Upon receiving the request and the required documentation, Samara Table Company LLC will review and verify the information within 14 days.

   • If all conditions are met and verified, the refund will be processed. Please note that refunds might take 5-10 business days to post, pending delays from any payment processor activity.

This guarantee is intended to ensure that our FYOP subscribers can confidently invest in their lead generation efforts, knowing they have support if the initial outcomes do not meet their expectations. [end of FYOP specific terms]

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Free Closing Gifts for Life Policy

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Samara Table Co. offers a “Free Closing Gifts for Life” benefit exclusively to subscribers enrolled in designated subscription tiers that include this policy as part of their benefits. Under this policy, subscribers are eligible to receive free closing gifts indefinitely, provided that they remain actively enrolled in and maintain an ongoing payment plan for a qualifying subscription tier.

 

To redeem a closing gift under this policy, subscribers must submit a request using the designated form available on the Samara Table Co. website. Upon submission, Samara Table Co. will review and verify the subscriber’s eligibility and the request. If the request is confirmed and eligibility is verified, the appropriate credits for the requested closing gift will be issued to the subscriber’s account, and a confirmation email will be sent to the email address on record.

 

This policy remains effective as long as the subscriber meets all active subscription requirements. Samara Table Co. reserves the right to update or amend this policy as necessary.

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Dispute Resolution For All Plans

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1. Efforts to Resolve Discrepancies: We will make every effort to resolve any discrepancies with our customers. If a resolution cannot be achieved, disputes will be subject to mandatory arbitration in the State of Texas.

2. Agreement to Arbitrate: Both parties agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Houston, Texas, before one arbitrator.

3. Costs of Arbitration: The payment of the arbitration fees and costs will be shared equally by the parties unless the award specifies otherwise. Each party shall be responsible for its own attorney’s fees and preparation costs.

4. Restrictions: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement including, but not limited to, any claim that all or any part of this Agreement is void or voidable.

5. Confidentiality: The arbitration proceedings and any result thereof shall remain confidential by all parties, except as required by law or in connection to securing legal or business advice.

Limitation of Liability

1. Compensation Cap: In no event shall any award or compensation granted in arbitration exceed the total amount actually paid to Samara Table Company LLC by the subscriber for the services or products under dispute during the period in which the alleged issue occurred.

2. Scope of Damages: Both parties agree that Samara Table Company LLC shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, even if advised of the possibility of such damages.

3. Justification: This limitation is intended to ensure that any potential recovery is proportionate to the actual economic impact and directly related to the amount the subscriber has invested in the services or products provided by Samara Table Company LLC.

4. Acknowledgment: By agreeing to these terms, the subscriber acknowledges that these limitations on potential liabilities are a fundamental element of the basis of the bargain between the subscriber and Samara Table Company LLC.

 

Consent for Communication

• SMS and Other Communications: By purchasing any plan, you consent to be contacted through SMS and other communication methods for gifting ideas, follow-up reminders, and related marketing purposes.

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Sales/Return Policy

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Samara Table Company LLC ["Our"] is not responsible for any damage to the product after the items have been released from our warehouse or our delivery vehicle(s).

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All sales on custom-made items are final. This includes personalized items or “built-to-order” furniture. Our goal is to make you happy with your purchase, so if you have an issue, let's communicate and solve any issues together! We genuinely want you to be happy with our products.

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In order to keep prices low and maintain inventory, all sales on any “pre-buy” items or "credits" are final, barring any guarantee explicitly stated in-writing. Again, good communication is the best tool for resolution here if you have an extenuating circumstance. We're here to help make things right!

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Personalization

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Samara Table Company LLC is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item - we check spelling on each item at least 4 times before packaging.

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If the wrong text is submitted with your order, please contact us ASAP! We will do our best to make necessary changes to a submitted personalization order (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.

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We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Samara Table Company LLC). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.

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Trade Program

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Samara Table Company LLC Trade Program membership ("Membership") is granted to interior designers & design firms, architects & architecture firms, purchasing agents, independent/small businesses, and other qualified applicants in the commercial, hospitality and food & beverage industries. Membership is subject to these terms and conditions which are subject to change from time to time at the discretion of Samara Table Company LLC.

 

Please note that Members are not allowed to resell Samara Table Company products through their own ecommerce site or any other retail outlet or website.

 

To qualify for Membership, you must provide the following documentation applicable to your profession, along with your completed application via Email to samaratableco@gmail.com:

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UNTIL FURTHER NOTICE, TRADE PROGRAM APPLICATIONS ARE TEMPORARILY UNAVAILABLE.

 

THEY WILL NOT BE REVIEWED OR PROCESSED.

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Designer/Design Firm: (Any 2)

Website

Business License

Business Certificate

Articles of Organization (LLC)

Articles of Incorporation (INC)

Employee ID (EIN) Document

Trade Organization Membership (ex: NEWH, IIDA, ASID, NCIDQ)

Design Profession Degree/Certificate of Completion

Certificate of Authority/Reseller's License

 

Architect/Architecture Firm: (Any 2)

Website

Business License

Business Certificate

Articles of Organization (LLC)

Articles of Incorporation (INC)

Employee ID (EIN) Document

Trade Organization Membership (ex: NEWH, IIDA, ASID, NCIDQ)

Design Profession Degree/Certificate of Completion

Certificate of Authority/Reseller's License

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Purchasing Agent: (Any 2)

Website

Business License

Business Certificate

Articles of Organization (LLC)

Articles of Incorporation (INC)

Employee ID (EIN) Document

Trade Organization Membership (ex: NEWH, IIDA, ASID, NCIDQ)

Design Profession Degree/Certificate of Completion

Certificate of Authority/Reseller's License

 

Independent/Small Business: (Any 2)

Website

Business License

Business Certificate

Contractor's License (ex: Health Care Certificates (for medical practices), Dental Association Certifications (for dental practice), Technology Certificates (for IT company), Criminal Justice Certificates (for law offices)

Articles of Organization (LLC)

Articles of Incorporation (INC)

Employee ID (EIN) Document

Certificate of Authority/Reseller's License

 

Membership is not transferable. The named account holder must request an invoice for all desired products at time of purchase.

 

Members receive a discount of 30% off merchandise. With no minimum purchase. Online and in-stores. Product exclusions apply.

 

Membership discount is not valid on: board products, candles, refinishing kits, samples & prototypes, purchases of gift cards and eGift Cards, promotional items, gift wrap, shipping and processing fees or taxes. The Membership discount is not redeemable for cash. Samara Table Company reserves the right to change the list of items not eligible for the Membership discount at its discretion with or without notice. 

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Warranty

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Products shall be covered by the terms of this agreement. The warranty coverage shall be no less than the following: (i) the warranty period set forth therein shall run for at least one (1) year following Samara Table Company’s shipment of any Product to its customer; (ii) Samara Table Company shall extend such warranty directly to an approved Trade Program Distributor’s customer as if such customer had purchased the Product directly from Samara Table Co.; (iii) Samara Table Company shall warrant the Product against defects in material and workmanship under normal use and service and shall repair or replace at its cost any defective Product (or issue a credit or refund, as the case may be, based on the purchase price paid therefore; and (iv) Samara Table Company shall pay (or refund the amount of) all freight and shipping charges for any defective Product returned.

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Website Use

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By using www.samaratableco.com [the "website"], you agree to the terms of this Privacy Policy. Because we gather certain types of information about and from you.  This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. Please read the complete Privacy Policy below, as well as our Terms of Use.

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INFORMATION WE COLLECT

You can visit our website, read materials, and browse the website's contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.

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We collect personally identifiable information that you enter on the website or otherwise volunteer to us (such as your name, email address, credit card number, home address, phone number, and/or similar information), when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.

 

We use collected information to evaluate and administer our website, fulfill your requests, respond to any future problems, such as difficulties in navigating our website or accessing certain features, and to gauge user trends. As in any transaction, when you purchase product, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction.

 

Personal information is available to us and the technical and fulfillment agents, partners and consultants who make our website available to you. Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our website and its contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law. We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

 

COOKIES

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your web browser accesses our website or advertisements and other content served by us or on our behalf on other websites. We may also automatically collect your Internet Protocol and referring website addresses, browser type and domain name. This information helps facilitate your online experience on our website. We use "cookies" to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience.

 

Your web browser offers so-called "cookies" which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.

 

SECURITY OF YOUR PERSONAL INFORMATION

You may unsubscribe to any of our online email updates by following the unsubscribe instructions in the body of any email message. We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by email for up to 10 days.

 

We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis.

 

OUTSIDE THE UNITED STATES

Our website and the servers that make this website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this website. Any information you provide in subscribing to our website or registering or ordering at our website will be transferred to the United States. By visiting our website and submitting information, you authorize this transfer, processing and use.

 

PRIVACY POLICY UPDATES

We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy.

 

CONDITIONS OF USE

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Texas. If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.

 

CHILDREN'S PRIVACY

We are strongly committed to protecting the safety and privacy of children who visit our website. We do not knowingly collect personal information online from children under 13 and have adopted techniques to ensure compliance with this Privacy Policy and the Children's Online Privacy Protection Act of 1998 ("COPPA"). COPPA and its accompanying regulations under United States federal law protect the privacy of children using the Internet. Our Website includes content that we believe to be unsuitable for children under 13 and which are not necessarily monitored. We encourage all parents to talk to their children about online safety and to monitor their children's use of the Internet.

 

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please contact us here.